Terms of Service

Business Name: The Yogis
Address: E-108 Palam Vihar Extension, Gurgaon, Haryana, India
Effective Date: 06-08-2025

Welcome to The Yogis. These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website or placing an order with The Yogis, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our applicable Privacy Policy, Shipping Policy, and Return, Refund & Replacement Policy.

If you do not agree with these terms, please do not use our website or place an order.

1. About The Yogis

The Yogis is an India-based wellness ecommerce brand offering yoga, meditation and sound healing products through its website and, where applicable, other authorized sales channels.

We reserve the right to modify, suspend, discontinue, or restrict any product, service, website feature, or part of our website at any time without prior notice where reasonably necessary.

2. Eligibility

By using our website or placing an order, you represent that:

• You are legally capable of entering into a binding transaction under applicable law.

• The information you provide to us is accurate and complete.

• You will use our website and services only for lawful purposes.

• You will not use our website for fraudulent, abusive, unlawful, or unauthorized activities.

If you are placing an order on behalf of another person or organization, you confirm that you are authorized to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, prices, and other information displayed on our website are accurate.

However:

• Actual product colours may vary depending on your device or screen settings.

• Minor variations in appearance, packaging, or presentation may occur.

• Product availability may change without notice.

• We reserve the right to correct errors or inaccuracies in product information.

If an obvious pricing, product, or technical error occurs on the website, we reserve the right to correct the error and, where appropriate, cancel or modify an affected order.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, revised availability, or applicable refund.

We do not guarantee that any particular product will remain available for a specific period.

5. Prices and Taxes

Product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed or calculated during checkout, where applicable.

We reserve the right to correct pricing or calculation errors.

Promotional discounts or offers may have additional terms and conditions and may not be combined unless expressly stated.

6. Orders

When you place an order, you are making a request to purchase the selected products at the applicable price and under these Terms of Service.

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

We reserve the right to cancel or refuse an order where reasonably necessary, including in situations involving:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Incorrect or incomplete customer information.

• Shipping restrictions.

• Technical errors.

• Violation of these Terms of Service.

If an order is cancelled after payment has been successfully received, any applicable refund will be processed according to our refund procedures.

7. Payment

Payments may be processed through third-party payment gateways or payment service providers.

You agree to provide accurate and valid payment information and authorize the applicable payment provider to process the transaction.

The Yogis does not guarantee the availability or uninterrupted operation of any particular payment gateway.

If a payment fails or is reversed, the order may not be processed until successful payment is confirmed.

8. Shipping and Delivery

Orders are delivered through third-party courier and logistics providers.

Delivery timelines displayed on our website are estimates and are not guaranteed delivery dates.

The Yogis is not responsible for delays, missed delivery attempts, transit disruptions, incorrect tracking updates, routing problems, weather-related delays, courier operational issues, strikes, transportation disruptions, or other delivery problems caused by third-party logistics providers or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional information regarding delivery, shipping charges, tracking, and third-party courier services.

9. Returns, Refunds, Replacements and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Return, Refund & Replacement Policy.

Customers should review that policy before placing an order.

Eligibility for a replacement, exchange, or refund may depend on the condition of the product, the reason for the request, the applicable time period, and successful verification or inspection.

10. Customer Responsibilities

You are responsible for providing accurate information, including:

• Full name.

• Billing address.

• Shipping address.

• Mobile number.

• Email address.

• GST information where applicable.

• Any other information required to process and deliver your order.

The Yogis is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer.

11. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to our systems.

• Interfere with the website's operation or security.

• Introduce malicious software, viruses, or harmful code.

• Copy, reproduce, modify, or distribute website content without authorization.

• Use automated systems to scrape or collect website information without permission.

• Engage in fraudulent transactions or activities.

• Impersonate another person or provide misleading information.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms of Service have been violated.

12. Intellectual Property

Unless otherwise stated, the website and its content, including:

• Brand name and logos.

• Product images.

• Graphics.

• Text.

• Designs.

• Website layout.

• Product descriptions.

• Videos.

• Other original materials.

are owned by or licensed to The Yogis and are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission.

13. User-Submitted Information

If you submit reviews, feedback, comments, photographs, or other content to The Yogis, you represent that you have the right to submit that content and that it does not violate the rights of any third party.

By submitting content, you grant The Yogis permission to use, reproduce, display, publish, or otherwise use the content for legitimate business, marketing, customer service, or promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier providers, analytics services, marketing platforms, social media services, and other technology providers.

Third-party services operate independently and may have their own terms and privacy policies.

The Yogis is not responsible for the content, availability, security, policies, or performance of third-party websites or services.

15. Website Availability

We make reasonable efforts to keep our website available and functional.

However, we do not guarantee that the website will always be:

• Available without interruption.

• Free from errors.

• Free from viruses or other harmful components.

• Compatible with every device or browser.

The website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues, security incidents, or circumstances beyond our reasonable control.

16. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an "as available" and "as is" basis.

The Yogis does not make warranties beyond those required by applicable law regarding uninterrupted website availability, specific delivery dates, or the availability of particular products.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights or statutory protections that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, The Yogis shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website, delays caused by third-party service providers, or circumstances beyond our reasonable control.

Nothing in these Terms of Service limits liability where such limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold The Yogis, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, or expenses arising from your:

• Violation of these Terms of Service.

• Misuse of the website.

• Fraudulent or unlawful activities.

• Violation of another person's rights.

• Breach of information or representations provided by you.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. Changes to These Terms

The Yogis may update these Terms of Service from time to time to reflect changes in our business, products, services, website, or applicable legal requirements.

Updated terms will be published on this page with a revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms of Service to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms of Service or your transactions with The Yogis shall be subject to the jurisdiction of the competent courts in Gurugram/Gurgaon, Haryana.

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer protection laws.

22. Contact Us

If you have questions regarding these Terms of Service, please contact us:

The Yogis
Address: H.NO. E-108, PALAM VIHAR, Ground Floor, 122017 GURGAON, HARYANA, INDIA

Email: theyogis.in@gmail.com
Phone: 0124-4477172, 9315339321

By accessing our website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to your rights under applicable law.