Shipping policy

Shipping Policy

Business Name: The Yogis
Address: E-108 Palam Vihar Extension, Gurgaon, Haryana, India
Effective Date: 06-08-2025

1. Shipping Coverage

We currently ship orders across India. 

International Bulk & Wholesale Orders

The Yogis currently does not offer international retail shipping through the standard online checkout. International bulk and wholesale orders may be available through our logistics partners, subject to destination serviceability, customs requirements, applicable duties and taxes, shipping charges, product availability and order quantity. Customers interested in international bulk orders should contact The Yogis before placing an order.

Delivery availability may vary depending on the serviceability of the destination PIN code and the availability of our third-party logistics partners.

2. Order Processing Time

  • Orders are generally processed within 1–2 business days, Monday to Friday, excluding public holidays.

  • Once your order has been processed and dispatched, you will receive an email or SMS containing the available tracking details.

  • Orders may take additional time to process during sales, promotional periods, holidays, or periods of high order volume.

3. Estimated Delivery Time

Location Type Estimated Delivery Time
Metro Cities 2–5 business days
Non-Metro Cities 4–7 business days
Remote/Rural Areas 5–10 business days

The delivery timelines mentioned above are estimated timelines only and are not guaranteed delivery dates.

Actual delivery time may vary due to factors including courier operations, weather conditions, public holidays, transportation disruptions, regional restrictions, remote locations, incorrect address information, or other circumstances beyond our reasonable control.

4. Shipping Charges

  • Free shipping is available on all orders above ₹999.

  • A flat shipping fee of ₹49 is charged on orders below ₹999.

Shipping charges, where applicable, will be displayed during the checkout process.

5. Third-Party Shipping & Logistics Partners

The Yogis uses independent third-party logistics and courier service providers to ship and deliver customer orders.

Our logistics partners may include Delhivery, Blue Dart, India Post, Shiprocket, and other courier or logistics providers selected by us based on serviceability and operational requirements.

Once an order has been handed over to the third-party courier or logistics provider, the transportation and delivery of the shipment are managed by that provider.

The Yogis will make reasonable efforts to assist customers and coordinate with the relevant courier or logistics provider regarding significant delivery issues.

The Yogis is not responsible for delays, transit disruptions, missed delivery attempts, incorrect tracking updates, routing issues, operational delays, strikes, weather-related disruptions, transportation problems, or other delivery issues caused by or attributable to the third-party courier/logistics provider or circumstances beyond our reasonable control.

However, where reasonably possible, The Yogis will assist customers in communicating with the relevant shipping partner and in following up on significant delivery issues.

6. Order Tracking

Once your order has been dispatched, the available tracking number or tracking link will be shared with you through email or SMS.

You may use the tracking information provided to monitor your shipment.

Please note that tracking information is generated and updated by the respective third-party courier. There may occasionally be a delay between dispatch and the appearance or updating of tracking information.

The Yogis is not responsible for temporary inaccuracies, delays, or interruptions in courier-provided tracking information.

7. Delays, Lost Shipments & Delivery Issues

Delivery timelines provided by The Yogis are estimates and should not be treated as guaranteed delivery commitments.

If your order is delayed, appears to be lost, or you experience another significant delivery issue, please contact our support team with your order number and tracking details.

We will make reasonable efforts to coordinate with the relevant courier or logistics provider to investigate the issue.

However, as delivery is performed by an independent third-party service provider, The Yogis cannot guarantee a specific delivery date or be held responsible for delays or disruptions caused by the shipping provider or circumstances outside our reasonable control.

For assistance, contact:

Email: theyogis.in@gmail.com
Phone: 0124-4477172, 9315339321

8. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact information at the time of placing an order.

If an order cannot be delivered because of:

  • An incorrect or incomplete address

  • Incorrect PIN code

  • Incorrect or unavailable contact number

  • Customer being unavailable to receive the shipment

  • Failure to respond to the courier

  • Refusal to accept the shipment

  • Multiple failed delivery attempts

the shipment may be returned to the sender according to the courier's policies.

In such cases, re-shipping charges may apply if the customer requests the order to be shipped again.

9. Damaged or Missing Items

If your order arrives damaged, opened, tampered with, or with missing items:

  • Notify The Yogis within 48 hours of delivery.

  • Contact us at theyogis.in@gmail.com.

  • Provide your order number and photographs of the package, shipping label, packaging, and received products.

  • Additional photographs, videos, or other information may be requested to investigate the matter.

We will review the issue and coordinate with the relevant shipping partner where necessary.

Claims reported after the specified period may be difficult to investigate or may not be eligible for resolution.

10. Delivery to Remote or Restricted Locations

Some remote, rural, restricted, or otherwise non-serviceable locations may have longer delivery timelines or may not be eligible for delivery.

If a destination is found to be non-serviceable after an order has been placed, The Yogis may contact the customer regarding the available options.

11. Circumstances Beyond Our Control

The Yogis shall not be responsible for delays, interruptions, or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Government restrictions

  • Public emergencies

  • Strikes or labour disruptions

  • Transportation disruptions

  • Regional restrictions

  • Road closures

  • Courier network disruptions

  • Technical or operational issues with third-party logistics providers

  • Other unforeseen circumstances

In such circumstances, we will make reasonable efforts to assist the customer and provide available updates.

12. Contact Us

For questions regarding shipping or delivery, please contact us:

The Yogis
Address: E-108 Palam Vihar Extension, Gurgaon, Haryana, India
Email: theyogis.in@gmail.com
Phone: 0124-4477172, 9315339321

By placing an order with The Yogis, customers acknowledge that orders are delivered through third-party courier and logistics providers, that delivery timelines are estimates, and that The Yogis cannot guarantee delivery dates or be held responsible for delays caused by third-party shipping providers or circumstances beyond our reasonable control.