Refund policy

Return, Refund & Replacement Policy

Business Name: The Yogis
Address: E-108 Palam Vihar Extension, Gurgaon, Haryana, India
Effective Date: 06-08-2025

At The Yogis, we want you to be satisfied with your purchase. If you receive a product that is incorrect, damaged during transit, or has a manufacturing defect, we will make reasonable efforts to provide an eligible replacement or exchange in accordance with this policy.

1. Replacement / Exchange Period

We accept eligible replacement and exchange requests within 7 days of delivery.

Customers must contact us within 7 days of receiving the order. Requests submitted after this period may not be accepted.

2. What Can Be Replaced or Exchanged?

A product may be eligible for replacement or exchange if:

  • You received the wrong product, size, colour, variant, or item compared with what you ordered.

  • The product was damaged during shipping.

  • The product has a manufacturing defect.

  • The product received is materially different from the product ordered.

All replacement or exchange requests are subject to verification and inspection.

3. Conditions for Replacement / Exchange

To be eligible, the product should generally be:

  • Unused and in its original condition.

  • Returned with the original packaging, tags, labels, accessories, and other components, where applicable.

  • Accompanied by the original order details or order number.

  • Free from damage caused by misuse, improper handling, accidents, or normal wear and tear.

We strongly recommend that customers retain the original packaging until they are satisfied with their order.

4. How to Request a Replacement / Exchange

To request a replacement or exchange:

Step 1: Contact our support team within 7 days of delivery.

Email: theyogis.in@gmail.com
Phone: 0124-4477172, 9315339321

Step 2: Provide your order number and clearly explain the issue.

Step 3: Provide clear photographs and/or videos of the product and its packaging when requested. This may include photographs of the shipping label, outer packaging, product, and any visible damage or defect.

Step 4: Our team will review the request and determine whether the product qualifies for replacement or exchange.

5. Return Pickup

If the request is approved, we will arrange a return pickup through our third-party logistics/courier partner, where pickup service is available.

We generally aim to initiate the return pickup within 2–3 business days after approval.

Actual pickup and transit timelines may vary depending on courier availability, location, serviceability, and other circumstances beyond our reasonable control.

6. Inspection of Returned Product

Once the returned product is received, it may be inspected to verify the reported issue and eligibility for replacement or exchange.

If the product is found to meet the eligibility requirements, we will proceed with the approved replacement or exchange.

If the returned product does not meet the eligibility requirements, or the reported issue cannot be verified, the request may be rejected.

7. Replacement / Exchange Processing

After the returned product has been received and successfully inspected, we generally aim to dispatch the approved replacement within 7 business days.

The actual delivery time will depend on the availability of the replacement product and our third-party shipping partner.

If the requested replacement is unavailable, we may contact the customer regarding an alternative solution, subject to availability.

8. Shipping Charges

For an approved replacement or exchange resulting from:

  • A wrong product being sent by The Yogis;

  • Damage during transit; or

  • A verified manufacturing defect,

The Yogis will bear the cost of returning the affected product to us.

For an approved replacement or exchange resulting from a wrong product, damage during transit, or verified manufacturing defect, The Yogis will bear the cost of the return of the affected product. The customer will be responsible for the shipping cost of sending the replacement product, where applicable.

For exchanges requested for reasons other than a wrong, damaged, or defective product, any applicable return and re-shipping charges may be the responsibility of the customer.

9. Refunds

The Yogis primarily offers replacement or exchange for eligible wrong, damaged, or defective products.

Where a replacement or exchange cannot reasonably be provided, The Yogis may, at its discretion and subject to applicable law, offer an appropriate refund or alternative resolution.

If a refund is approved by The Yogis, the applicable refund amount and processing method will be communicated to the customer. Refunds may be issued to the original payment method or through another appropriate method, subject to the payment provider's processing procedures.

Shipping charges, where applicable, may be non-refundable unless the refund is being issued because of an error attributable to The Yogis or another circumstance where a refund of shipping charges is applicable.

10. Products Not Eligible for Replacement / Exchange

A replacement or exchange may not be available where the issue is caused by:

  • Customer misuse or improper handling.

  • Accidental damage after delivery.

  • Normal wear and tear.

  • Failure to follow product care or usage instructions.

  • Alteration or modification of the product.

  • Damage caused after delivery.

  • Missing original packaging, tags, accessories, or components where these are required for verification.

  • A change of mind, unless otherwise specifically approved by The Yogis.

11. Wrong or Damaged Product

If you receive a wrong or visibly damaged product, please contact us as soon as possible and preferably within 48 hours of delivery, while the general replacement request period remains 7 days from delivery.

Please keep the product, packaging, shipping label, and all related materials until our team has completed the investigation.

12. Third-Party Courier / Logistics

The Yogis uses independent third-party courier and logistics providers for return pickups and deliveries.

Return pickup and delivery timelines may vary depending on courier serviceability, operational conditions, location, weather, and other factors outside our reasonable control.

The Yogis will make reasonable efforts to coordinate with the relevant courier partner but cannot guarantee a specific pickup or delivery date.

13. Contact Us

For replacement, exchange, or refund-related queries, please contact:

The Yogis
Address: E-108 Palam Vihar Extension, Gurgaon, Haryana, India
Email: theyogis.in@gmail.com
Phone: 0124-4477172, 9315339321

By placing an order with The Yogis, customers acknowledge that replacement, exchange, return, and refund requests are subject to the eligibility requirements and procedures described in this policy.