Privacy Policy

Business Name: The Yogis
Address: E-108 Palam Vihar Extension, Gurgaon, Haryana, India
Effective Date: 06-08-2025

The Yogis respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with The Yogis, we may collect the following information:

Personal Information

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

• Full name

• Billing address

• Shipping/delivery address

• Email address

• Mobile/telephone number

• Order and purchase details

• Payment and transaction information

• GSTIN or other tax information where voluntarily provided or required for an applicable transaction

• Information you provide when contacting customer support

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Website interactions

• Date and time of access

• Referring website or source

• Cookies and similar technologies

2. How We Use Your Information

We may use the information collected for purposes including:

• Processing and fulfilling your orders.

• Processing payments and transactions.

• Arranging delivery and shipment of products.

• Providing order confirmations and tracking information.

• Handling returns, replacements, exchanges, refunds, and customer support requests.

• Communicating with you regarding your orders or enquiries.

• Maintaining business, accounting, tax, and transaction records.

• Improving our website, products, services, and customer experience.

• Detecting and preventing fraud, misuse, unauthorized activity, and security threats.

• Complying with applicable laws, regulations, legal requests, and governmental requirements.

• Sending promotional or marketing communications where permitted and where applicable consent or another lawful basis is required.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

The Yogis generally does not directly store complete debit card, credit card, or banking credentials on its own systems.

Payment information may be collected and processed by the relevant payment gateway according to its own privacy and security practices.

Customers should review the privacy policy and terms of the applicable payment provider when using its services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.

• Remember preferences and settings.

• Understand website usage and traffic.

• Improve website performance.

• Provide a better shopping experience.

• Measure marketing and advertising performance.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

5. Sharing of Information

We may share relevant information with trusted third-party service providers where reasonably necessary to operate our business and provide services to you.

These may include:

• Payment processors and payment gateways.

• Courier and logistics providers.

• Shipping and order-fulfilment partners.

• Website hosting and technology providers.

• Analytics and marketing service providers.

• Customer support and communication providers.

• Professional advisers, accountants, auditors, or legal advisers.

• Government authorities or law-enforcement agencies where legally required.

For example, your name, phone number, address, and order information may need to be shared with a third-party courier so that your order can be delivered.

We do not sell your personal information to third parties for their independent commercial use.

6. Third-Party Service Providers

Some services used by The Yogis are operated by independent third parties.

These providers may process personal information according to their own privacy policies and terms.

The Yogis selects service providers based on business and operational requirements and takes reasonable steps to work with reputable providers. However, third-party services are independently operated, and their handling of information may be subject to their own policies.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate information about products, offers, promotions, or updates.

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may continue to receive essential transactional communications, such as order confirmations, shipping updates, refund information, or other service-related messages.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services.

• Complete transactions.

• Maintain business and accounting records.

• Meet tax and legal obligations.

• Resolve disputes.

• Prevent fraud and misuse.

• Enforce our agreements and policies.

When information is no longer required for legitimate business or legal purposes, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include requesting:

• Access to certain personal information we hold about you.

• Correction of inaccurate or incomplete information.

• Deletion of information where legally permissible.

• Withdrawal of consent where processing is based on consent.

• Information regarding how your personal information is being used.

Certain requests may be subject to legal, contractual, security, or legitimate-business limitations.

To make a privacy-related request, please contact us using the details provided below.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us so that we can review and take appropriate action where required.

12. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.

The Yogis is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

We encourage customers to periodically review this Privacy Policy for the latest information regarding our privacy practices.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Yogis
Address: E-108 Palam Vihar Extension, Gurgaon, Haryana, India
Email: theyogis.in@gmail.com
Phone: 0124-4477172, 9315339321

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.